SPA ETIQUETTE & POLICY

Late Arrival

All spa appointments have been designed to allow appropriate time for full enjoyment of each service. Your late arrival may limit our ability to offer the fullest possible experience. Please be aware that late arrivals will not be offered extension of scheduled treatments. Treatments will be rendered only for the remainder of
the scheduled appointment and you will be responsible for payment for the full service.

Noise

Our spa environment is one of tranquility and relaxation. Please respect all guests’ right to privacy and serenity. Please maintain conversations at a considerate volume
in all treatment areas. Our lounge area provides the perfect setting for conversations.

Cancellation Policy

The Skin Room has a 24 hour cancellation/ rescheduling policy. If you miss your appointment, cancel or change your appointment with less than 24 hours notice, you will be charged the full amount of your scheduled service on the credit card you have provided The Skin Room. This policy is in place out of respect for our aestheticians
and clients. Cancellations with less than 24 hours notice are difficult to fill. By giving last minute notice or no notice at all, you prevent someone else from being able
to schedule into that time slot. Thank you for your understanding and cooperation.